At MyMedShop.com.au, protecting your privacy is a fundamental part of our commitment to providing a trustworthy and professional online pharmacy experience. This Privacy Policy explains how we collect, use, store, and safeguard personal information when you visit our website or use our services. We recognise that health-related purchases involve a high level of trust, and we take that responsibility seriously. Our approach to privacy is guided by transparency, fairness, and respect for our customers, ensuring that personal information is handled responsibly and in accordance with applicable privacy principles.
Our Commitment to Your Privacy
MyMedShop.com.au is committed to maintaining the confidentiality and security of your personal information. We understand that customers expect their data to be treated with care, especially when engaging with an online pharmacy platform. Our privacy practices are designed to ensure that personal information is collected only when necessary, used only for legitimate purposes, and protected against unauthorised access. By clearly outlining our practices, we aim to give customers confidence and peace of mind when using our website.
Information We Collect
When you interact with MyMedShop.com.au, certain information may be collected to allow us to provide our services effectively. This may include personal details such as your name, contact information, delivery address, and payment-related information when you place an order or contact our support team. We may also collect non-identifiable information related to website usage, such as browser type, device information, and pages visited, which helps us understand how our website is used and how it can be improved. All information collected is relevant to delivering our services and enhancing the user experience.
How We Use Your Information
The information collected by MyMedShop.com.au is used to process orders, communicate with customers, provide customer support, and improve our services. Personal information helps us confirm orders, arrange delivery, respond to enquiries, and provide updates related to your interactions with our platform. Non-personal information is used for analytical purposes, allowing us to assess website performance, identify trends, and improve functionality. We do not use personal information for purposes that are unrelated to our services or inconsistent with this Privacy Policy.
Lawful and Fair Use of Data
We are committed to ensuring that personal information is handled lawfully and fairly. MyMedShop.com.au collects and processes information only where there is a legitimate reason to do so, such as fulfilling an order, responding to a request, or improving our website. We take reasonable steps to ensure that the information we hold is accurate, up to date, and relevant. Customers are encouraged to contact us if they believe any personal information we hold is incorrect or needs updating.
Data Security and Protection Measures
Safeguarding customer information is a top priority at MyMedShop.com.au. We use appropriate technical and organisational measures to protect personal data from unauthorised access, misuse, loss, or disclosure. Secure systems and processes are in place to protect information during transmission and storage. While no online system can guarantee absolute security, we continuously review and update our practices to maintain a high standard of data protection and reduce potential risks.
Payment Information and Secure Transactions
When customers make purchases on MyMedShop.com.au, payment information is handled through secure systems designed to protect sensitive data. We do not store unnecessary payment details, and transactions are processed using trusted payment methods. Our focus is on ensuring that financial information is treated with the highest level of care and confidentiality. Customers are encouraged to review their payment method provider’s privacy practices for additional information.
Cookies and Website Technologies
MyMedShop.com.au may use cookies and similar technologies to enhance website functionality and user experience. Cookies help us remember user preferences, analyse website traffic, and improve site performance. These technologies do not provide access to personal information unless it is voluntarily provided by the user. Customers can manage cookie preferences through their browser settings, although disabling cookies may affect certain website features.
Sharing of Information with Third Parties
MyMedShop.com.au respects customer privacy and does not sell or rent personal information to third parties. Information may be shared with trusted service providers only where necessary to deliver our services, such as payment processing or delivery arrangements. These third parties are required to handle information responsibly and in line with confidentiality obligations. We may also disclose information where required by law or to comply with legal obligations, regulatory requirements, or lawful requests.
Customer Responsibilities and Account Security
Customers play an important role in protecting their own privacy. MyMedShop.com.au encourages users to keep their account details confidential and to use secure passwords when accessing online services. Customers should notify us promptly if they believe their account or personal information has been compromised. By working together, we can help maintain a secure online environment.
Access, Updates, and Corrections
Customers have the right to request access to the personal information we hold about them, subject to applicable laws and verification requirements. If you believe that any information we hold is inaccurate, incomplete, or outdated, you may request corrections. MyMedShop.com.au aims to respond to reasonable requests in a timely and transparent manner, helping ensure that personal information remains accurate and relevant.
Retention of Information
MyMedShop.com.au retains personal information only for as long as it is necessary to fulfil the purposes for which it was collected or to meet legal and regulatory obligations. Once information is no longer required, reasonable steps are taken to securely delete or anonymise it. Our data retention practices are designed to balance operational needs with respect for customer privacy.
Third-Party Links and External Websites
Our website may contain links to external websites for informational or service-related purposes. MyMedShop.com.au is not responsible for the privacy practices or content of third-party websites. Customers are encouraged to review the privacy policies of any external sites they visit, as their practices may differ from ours. The inclusion of links does not imply endorsement or control over external privacy practices.
Children’s Privacy
MyMedShop.com.au does not knowingly collect personal information from individuals under the age of eighteen. Our services are intended for use by adults, and we encourage parents and guardians to monitor internet use by minors. If we become aware that personal information from a minor has been collected inadvertently, we will take appropriate steps to address the situation.
Changes to This Privacy Policy
MyMedShop.com.au may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be published on this page to ensure transparency. We encourage customers to review this policy periodically to stay informed about how their information is protected. Continued use of our website after updates indicates acceptance of the revised policy.
Our Ongoing Commitment to Privacy
Protecting customer privacy is an ongoing responsibility, and MyMedShop.com.au is dedicated to maintaining high standards in data protection and confidentiality. By combining responsible information handling, secure systems, and clear communication, we aim to create an online pharmacy environment where customers feel safe and respected. Your trust is important to us, and we remain committed to safeguarding your personal information while providing a reliable and professional service.